Privacy Policy

Novtrex (“Novtrex,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from our website.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit novtrex.com, place an order, contact us, or otherwise interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated automatically when you use our website, and information received from third-party service providers.

Information You Provide

Depending on how you interact with Novtrex, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment and transaction information

• Account login information, if you create an account

• Order and purchase history

• Information submitted through contact forms or customer support requests

• Any other information you voluntarily provide to us

We do not intentionally collect sensitive personal information unless it is necessary to provide a service or fulfill a specific request.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages viewed

• Referring website or page

• Date and time of visits

• General website usage information

• Cookies and similar technologies

This information helps us operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders

• Process payments and prevent fraudulent transactions

• Provide customer service and respond to inquiries

• Communicate with you about your orders or account

• Provide order confirmations, shipping updates, and other transactional communications

• Maintain and improve our website and services

• Understand website usage and improve the user experience

• Protect our website, customers, and business against fraud, abuse, and security threats

• Comply with applicable laws, regulations, and legal obligations

• Send promotional communications when permitted by law and where you have provided appropriate consent

Novtrex does not use customer information to provide medical, diagnostic, or therapeutic advice.

3. Research Products

Novtrex provides products intended for laboratory research purposes only.

Our products are not intended for human or veterinary use and are not intended for diagnostic or therapeutic purposes.

Information provided on our website about research products is for informational and research purposes only and should not be interpreted as medical advice or as a recommendation for human or veterinary use.

4. Cookies and Similar Technologies

Novtrex may use cookies, pixels, analytics tools, and similar technologies to operate our website and understand how visitors interact with it.

These technologies may be used to:

• Keep items in your shopping cart

• Remember preferences

• Maintain website functionality

• Understand website traffic and usage

• Improve website performance

• Detect security issues and fraudulent activity

• Measure the effectiveness of marketing campaigns

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Payment Information

Payments made through our website may be processed by third-party payment processors.

Novtrex may receive limited transaction information necessary to confirm and fulfill your order, but payment card information may be collected and processed directly by the applicable payment provider.

We do not intentionally store complete payment card numbers on our own servers.

Third-party payment providers may have their own privacy policies governing how they collect and process payment information.

6. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

• Payment processors

• Shipping and fulfillment providers

• Website hosting providers

• E-commerce and website service providers

• Analytics and performance providers

• Customer support and communication platforms

• Fraud prevention and security providers

• Professional advisors, when necessary

• Government authorities or law enforcement when required by law

We do not sell your personal information for money.

We may disclose information when reasonably necessary to protect our rights, property, users, or business, or to comply with a legal obligation.

7. Third-Party Services and Links

Our website may contain links to websites, services, or platforms operated by third parties.

Novtrex is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy

• Maintain business and transaction records

• Provide requested services

• Resolve disputes

• Enforce agreements

• Comply with legal, accounting, tax, and regulatory requirements

When information is no longer reasonably necessary, we may delete or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is collected or used

• Opt out of certain marketing communications

• Withdraw consent where processing is based on consent

• Exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you subscribe to marketing communications from Novtrex, we may send you information about products, services, promotions, or company updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications, such as order confirmations, shipping notifications, and important account or service notices, may still be sent when necessary.

12. Children's Privacy

Our website is not intended for children.

Novtrex does not knowingly collect personal information from children under the age required by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

13. United States Privacy

Novtrex operates in the United States and may process information in the United States or other locations where our service providers operate.

If you access our website from outside the United States, your information may be transferred to and processed in the United States or another jurisdiction that may have different data protection laws than your location.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to periodically review this page for the latest information about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Email: support@novtrex.com

Research Use Disclaimer

For laboratory research purposes only. Not for human or veterinary use. Not for diagnostic or therapeutic purposes.