Shipping Policy

At Novtrex, we are committed to processing and shipping orders reliably and efficiently. This Shipping Policy explains our processing times, shipping methods, delivery expectations, and responsibilities related to orders placed through novtrex.com.

1. Shipping Locations

All Novtrex orders ship from our USA warehouse. We currently ship eligible orders within the United States, subject to applicable laws, regulations, and shipping restrictions.

Shipping is a flat $15 per order via UPS 2nd Day Air.

We may restrict or decline shipments to certain locations when required by law or when a product cannot legally or safely be shipped to the requested destination.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Orders ship in 1 day, excluding weekends and U.S. holidays.

Processing times may be longer during periods of high order volume, promotions, holidays, or circumstances outside our reasonable control.

Orders are not considered shipped until they have been transferred to the applicable shipping carrier.

3. Shipping Times

All orders ship from our USA warehouse via UPS 2nd Day Air for a flat $15 per order. Orders ship in 1 business day and typically arrive 2 business days after shipping. Estimated delivery times may vary by destination.

Shipping estimates are provided for convenience and are not guaranteed delivery dates.

Once an order has been shipped, customers will receive tracking information when available.

Delivery times may be affected by:

• Carrier delays

• Weather conditions

• Holidays

• Incorrect or incomplete shipping information

• High shipping volume

• Events outside our reasonable control

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Novtrex is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to Novtrex because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

5. Tracking Information

When tracking information is available, it will be provided to the customer through the email address associated with the order.

Tracking information is provided by the shipping carrier and may take some time to update after an order has shipped.

Once an order has been transferred to the carrier, delivery status and estimated delivery dates are primarily determined by the carrier.

6. Lost, Delayed, or Stolen Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location.

You may also contact the shipping carrier directly to initiate an investigation.

Novtrex may assist with carrier inquiries when appropriate, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the shipping address provided at checkout.

7. Damaged Packages

If your order arrives visibly damaged, please document the condition of the package and its contents as soon as possible.

We recommend taking photographs of:

• The shipping box

• The shipping label

• The packaging materials

• The damaged product

• Any visible damage

Contact support@novtrex.com as soon as possible so that we can review the issue and determine the appropriate resolution.

8. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact Novtrex at support@novtrex.com.

Please provide your order number and, when applicable, photographs of the package and its contents.

We will review the order and determine whether a replacement, refund, or other resolution is appropriate.

9. Shipping Costs

Shipping charges are calculated and displayed during checkout when applicable.

Shipping costs may vary depending on the destination, order size, and shipping method selected.

Unless otherwise stated, shipping charges are non-refundable.

10. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact support@novtrex.com as soon as possible.

We will make reasonable efforts to accommodate requests received before the order has been processed or shipped.

Once an order has shipped, we may be unable to change the shipping address or cancel the shipment.

11. Shipping Restrictions

Certain Novtrex products may be subject to shipping restrictions based on applicable federal, state, or local laws and regulations.

Novtrex reserves the right to refuse or cancel an order when we determine that shipment to a particular destination is prohibited, restricted, or otherwise inappropriate.

Customers are responsible for complying with all applicable laws and regulations concerning the purchase, possession, handling, and use of research products.

12. Research Use Disclaimer

Novtrex products are sold for laboratory research purposes only.

They are not for human or veterinary use and are not intended for diagnostic or therapeutic purposes.

Customers are responsible for ensuring that products are purchased, received, stored, handled, and used in accordance with applicable laws and appropriate laboratory procedures.

13. Contact Us

If you have questions about shipping, delivery, tracking, or an order, please contact us:

Email: support@novtrex.com

Research Use Disclaimer

For laboratory research purposes only. Not for human or veterinary use. Not for diagnostic or therapeutic purposes.