Terms & Conditions

Welcome to Novtrex. These Terms & Conditions (“Terms”) govern your access to and use of novtrex.com and any purchases made through our website.

By accessing or using this website, placing an order, or purchasing products from Novtrex, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Novtrex

Novtrex provides research products intended for laboratory research purposes.

Our products and website materials are intended for qualified researchers, laboratories, institutions, and other customers purchasing products for legitimate research purposes.

2. Research Use Only

All Novtrex research products are sold for laboratory research purposes only.

Our products are:

• Not for human use

• Not for veterinary use

• Not intended for diagnostic purposes

• Not intended for therapeutic purposes

• Not intended to diagnose, treat, cure, or prevent any disease or medical condition

Products purchased from Novtrex must be used only for lawful laboratory research and in accordance with applicable laws, regulations, and appropriate laboratory procedures.

Customers are solely responsible for determining whether a product is appropriate and lawful for their intended research application.

3. Eligibility to Purchase

By placing an order with Novtrex, you represent that:

• You are legally capable of entering into a binding agreement.

• The information you provide is accurate and complete.

• You are purchasing products for legitimate research purposes.

• You will comply with all applicable federal, state, and local laws and regulations.

• You will not use or distribute Novtrex products for prohibited purposes.

Novtrex reserves the right to refuse or cancel an order if we reasonably believe that a purchase may violate these Terms or applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other information displayed on our website are accurate.

However, we do not guarantee that all website content will always be complete, current, or error-free.

Product images may be provided for illustrative purposes and may not exactly represent the physical product, packaging, or batch received.

We reserve the right to correct errors, update product information, and modify product availability at any time.

5. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

Novtrex reserves the right to accept, decline, limit, or cancel any order at our discretion, including orders involving:

• Incorrect pricing or product information

• Suspected fraudulent activity

• Product availability issues

• Shipping restrictions

• Compliance or legal concerns

• Violations of these Terms

If we cancel an order after payment has been received, we will issue an applicable refund to the original payment method.

6. Pricing and Payment

All prices displayed on the website are subject to change without notice.

Prices may not include applicable taxes, shipping charges, or other fees unless specifically stated.

Payment must be successfully received before an order is processed or shipped.

Novtrex may use third-party payment processors to securely process transactions. By submitting payment information, you authorize the applicable payment provider to process the transaction associated with your order.

7. Shipping and Delivery

Novtrex ships eligible orders to available destinations within the United States, subject to applicable laws and shipping restrictions.

Shipping times provided on the website are estimates and are not guaranteed delivery dates.

Novtrex is not responsible for delays caused by:

• Shipping carriers

• Weather

• Natural disasters

• Customs or regulatory issues

• Incorrect shipping information

• Events outside our reasonable control

Customers are responsible for providing accurate shipping information at checkout.

8. Order Cancellations

Customers may request an order cancellation by contacting support@novtrex.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may be subject to our Returns & Refund Policy.

9. Returns and Refunds

Returns, replacements, and refunds are governed by our Returns & Refund Policy.

Due to the nature of research products, opened, used, altered, contaminated, or tampered-with products may not be eligible for return.

Customers should review our Returns & Refund Policy before placing an order.

10. Product Handling and Storage

Customers are responsible for properly receiving, handling, storing, and using products after delivery.

Products must be handled only by appropriately qualified individuals and in accordance with applicable laboratory safety procedures and manufacturer or product documentation, where applicable.

Novtrex is not responsible for product degradation, damage, contamination, or loss resulting from improper storage, handling, transportation after delivery, or use.

11. Prohibited Uses

You agree not to use Novtrex products, website, or services for any unlawful or prohibited purpose.

You may not:

• Use research products for human or veterinary administration

• Use products for diagnostic or therapeutic purposes

• Resell products in violation of applicable law

• Misrepresent the intended use of products

• Attempt to circumvent applicable laws or regulations

• Use the website to engage in fraudulent or abusive activity

• Interfere with the operation or security of the website

• Attempt to gain unauthorized access to website systems or accounts

Novtrex reserves the right to refuse service or cancel orders where prohibited or suspicious activity is identified.

12. Website Use

You agree to use the website only for lawful purposes.

You may not:

• Attempt to disrupt or damage the website

• Introduce malicious software or code

• Scrape or copy website content without authorization

• Access restricted areas without permission

• Impersonate another person or entity

• Use automated systems to interfere with website operation

• Engage in activity that could compromise website security

13. Intellectual Property

All content appearing on the Novtrex website, including but not limited to:

• Logos

• Brand names

• Text

• Graphics

• Product images

• Photography

• Videos

• Website design

• Layouts

• Icons

• Software

• Other original materials

is owned by or licensed to Novtrex and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit Novtrex content without prior written permission.

14. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, analytics platforms, and other technology providers.

Novtrex does not control and is not responsible for the policies, availability, security, or practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Novtrex website and its content are provided on an “as is” and “as available” basis.

Novtrex does not guarantee that:

• The website will always be available or uninterrupted

• Website content will always be accurate or complete

• Products will meet every customer’s particular research requirements

• Website services will be free from errors or security vulnerabilities

Nothing on the Novtrex website constitutes medical, veterinary, diagnostic, or therapeutic advice.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Novtrex and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Use of or inability to use the website

• Purchase or use of products

• Improper handling or storage of products

• Delays in shipping

• Website interruptions

• Unauthorized access or security incidents beyond our reasonable control

• Use of products contrary to their intended research purpose

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

You agree to indemnify and hold harmless Novtrex, its owners, employees, affiliates, service providers, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from:

• Your violation of these Terms

• Your violation of applicable laws or regulations

• Your misuse of Novtrex products

• Your unauthorized use of the website

• Your violation of the rights of another person or entity

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

19. Changes to These Terms

Novtrex may update these Terms from time to time.

When changes are made, the “Last Updated” date at the top of this page will be revised.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Novtrex and its place of business, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of the website shall be handled in accordance with applicable law.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the agreement between you and Novtrex regarding your use of the website and purchase of our products.

23. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: support@novtrex.com

Research Use Disclaimer

For laboratory research purposes only. Not for human or veterinary use. Not for diagnostic or therapeutic purposes.